We recently sold a listing of ours and had to do certain things that go beyond the duties of a real estate agent. It's what Rick and I are about, we go beyond our duties, do it to help our real estate customers, do it gladly and with no regrets.
Scenario - one of the contract conditions by the buyer was that everything be removed from the garage, including an old refrigerator. The sellers had already moved out of town, agreed to clear the garage the weekend before the closing and the garage would be ready by the walk-through date. The closing was scheduled for 2:00 PM one afternoon and the walk-through would be done the same day at 11:00 AM.
During the walk-through, we discovered that the old refrigerator was still there. The seller was too busy to do anything about it and asked Rick to dispose of it. Rick gladly agreed (he could dolly the refrigerator to the alley and Public Works would agree to pick it up). Rick went to the property that same evening and disposed of the item as planned.
During the closing, both buyer and seller exchanged phone numbers in case they had questions about the home.
A few days after closing, we received a call from the buyer's agent saying that the buyer had found that the loft area inside the garage had not been cleared. No one had climbed up to the loft and this was missed during the walk-through. The agent was demanding that this be taken care of ASAP.
Many things went through my mind at the time including:
- Removing these boxes would take a total of 10 minutes - it was not a big deal for the seller or the buyer.
- Why didn't the buyer contact the seller?
- It is such a minor request, should we take care of this to avoid animosity?
Our real estate customers expect certain things of us as professionals, and we are happy to exceed those expectations, but where do you draw the line? Maybe if we did not go above and beyond, we would not have to worry about trivial things like this. We are real estate professionals, but the bottom line is that we are not movers, we are not messengers, we are not a cleaning service. We are happy to coordinate many services for our customers but this DOES fit into the "extra duty" category.

What happens when a good friend wants to sell their home but you know they will lose money if they sell now? Just last week we were invited to do a listing presentation by friends and neighbors. As soon as we pulled their tax information we knew they would loose money with this transaction.
case and can only wish them luck and hope the agent chosen does not do them a disservice.
I had to write this post to not only thank



This is a true story and I don't know whether to laugh or just shake my head back and forth in disbelief. The intention of this story is not to point a finger and laugh, but to hopefully educate some agents into doing their due diligence and getting information about their listings.
and 3 Florida cities made it to the list! Woo Hoo! Number one used to be my weekend stompping ground my first year of college at Florida State University, what beautiful beaches!












Our goal with this blog is challenging. Although we are Realtors and we do sell properties, we want our customers to trust us and to know that we represent their best interest. We have established a great reputation and hope to convey that message to our readers. I want to thank 






